What Our Terms Actually Cover
Our terms set out the conditions under which you open and operate an account with us. They govern what happens when you fund your wallet through DANA, OVO, or GoPay — including how transaction records are kept, how long they're retained, and how disputes are escalated.
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We apply jurisdiction-dependent rules, which means the version of our terms relevant to you depends on where you're accessing from and whether local law in your region permits use of the platform. Players in Palembang, like anywhere else in Indonesia, should check eligibility before registering. When
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a payment is initiated via OVO or GoPay, the transaction reference generated by your wallet app is the primary record we use to verify any dispute. DANA transfers are logged at the point of confirmation on our end — not when you tap send. Account terms
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also cover what you can request from us: a copy of your stored data, a correction of inaccurate records, or the closure of your account. These requests are handled through our support channel. Any material change to these terms will be communicated to you via the
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contact detail on your account before it takes effect. We don't apply retroactive changes to existing transaction records. If a term is found unenforceable in your jurisdiction, the remaining terms continue to apply.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.